Terms and Conditions

Our Registration & Refunds Policy / Terms and Conditions

Registration

1-2-1 / 2-2-1  SESSIONS

  1. Bookings to be made via our online booking system Mind Body.
  2. Payment is required at time of booking to secure your booking. We accept most major forms of credit card.
  3. Once payment has been processed you will receive confirmation receipt of your booking.
  4. Please click HERE for further T&C’s regarding Covid-19.

COURSE / WORKSHOP

  1. Bookings to be made via our online booking system Mind Body.
  2. Payment is required at time of registration to secure your place. We accept most major forms of credit card.
  3. Once payment has been processed you will receive confirmation receipt of your booking.
  4. Please check the requirement of the course you are registering on. If you are unsure of the suitability of a course or the course dates, please contact bookings BEFORE proceeding.
  5. It is your responsibility to book onto the correct course for your standard. SFT will not be responsible if you do not read the requirements of the course or the dates that are on the SFT website.

Cancellations, Changes & Refunds

1-2-1 / 2-2-1 SESSIONS

  1. 24 hours cancellation notice is required to change or cancel a 1-2-1 / 2-2-1 session.
  2. Full price will be charged at time of booking – This will act as your cancellation fee should you not give 24 hours notice or if you fail to attend your appointment.
  3. If a block booking is made and cancelled with sessions remaining, full charge will be made for sessions taken and an admin fee of £20 will be subtracted from a refund.
  4. If a booking is paid for and no sessions are taken, an admin fee of £20 will be subtracted from a refund.
  5. There is a time limit to taking your sessions, the following apply:
    a) 5 x 45 minute session = 5 months from your 1st booked session.
    b) 10 x 45 minute sessions = 10 months from your 1st booked session.
    c) 20 x 45 minute sessions = 20 months from your 1st booked session.

***Please note that you must take your first session within 6 months of purchase for the above to apply.***

COURSE / WORKSHOP

  1. SFT will offer a full refund if you decide to cancel within 7 days of registering, as long as this date is not less than 14 days before the course / workshop.
  2. You can request to transfer to an alternative course / workshop. The course must be within a year of the original course date. Please read sections (a) (b) and (c) below as charges apply. (This does not apply to OPENWATER courses. In this case all sessions must be taken in the same year of purchase.)
  3. It is your responsibility to book onto the correct course for your standard. SFT will not be responsible if you do not read the requirements or the dates that are on the SFT website. If this does happen, SFT will try to rearrange the course for you but will not guarantee a place if the course you actually require is full. Please read section (d) below.

The following fees apply:

a) if you make this request at least 14 days prior to commencement of the course / workshop – your full credit will transfer and you will be required to pay a £35 administration fee.
b) if you make this request fewer than 14 days (but 7 or more days) prior to commencement of the course / workshop – 50% of your credit will be transferred and 50% will be forfeited.
c) if 6 days or less notice, you will forfeit your place on course / workshop.
d) if you have booked onto the wrong course, SFT will try to reschedule for you but will not guarantee a place on the actual course you require. If there is no option to move the course, then no refund will be offered.
Once the course has commenced the sale is final and NO refund or transfers can be requested.

SFT reserves the right to cancel any course due to insufficient enrollment. In this case we will offer to transfer you or offer a full refund.

OPEN WATER SESSIONS.

  1. 24 hours cancellation notice is required to change or cancel a fitness or skills open water session.
  2. Full price will be charged at time of booking – This will act as your cancellation fee should you not give 24 hours notice or if you fail to attend your swim.
  3. All sessions booked must be taken in the same year. Sessions will NOT be transferred to future years. Sessions are NOT transferable to somebody else.
  4. Block bookings, if you wish to cancel part way through a block booking you will be charged full price for the swims attended.
SFT Covid-19 disclaimer:

Please see below our updated Covid-19 Protocol and disclaimer.  First and foremost, our priority is to care for our staff and all our customer’s health.  We have been and will continue to monitor and follow government and specialist advice.

Government advice.

Please see below for the protocols we have implemented to ensure everyone’s safety during this complicated time. We cannot do this without the support of our customers. We appreciate that these protocols may be annoying or inconvenient, rest assured, we are all feeling it, but they are necessary for now in order for everyone to swim in a safe and happy environment. We appreciate your understanding and support in this time. If you have any suggestions, queries or concerns, please do get in contact, we are always keen to improve any way we can and are ready to help.

Upon arriving for your swimming lesson:
* Please do not arrive too early or late for your lesson. 5 minutes before your lesson is ideal. Please try not to be late!

* The entrance will be pointed out by pool staff and might be different to previous.

* Please can we ask that no friends/family come to watch or cheer! Sorry but most pools now do not have spectating facilities.

* Please arrive ‘beach ready’ for your lesson. This means ready to swim. We are also asking swimmers, where possible, to leave promptly. This will allow for a quicker change over, which will ensure a faster flowing lesson for everyone.

* All attendees need to follow one way system entry and exit system set out by the respective pool operator, we do hire from several different pool operators so these ‘systems’ will vary.
* Please read the signs at the pools, which will direct you

* There are no guarantees showering will be allowed. Some pools do allow a quick rinse. Benches in change rooms will have seat markers to ensure safe social distancing measures but not all pools have changing rooms open.

* All staff and customers are asked to use the hand sanitizer provided before entering swim buildings. Once your lesson is finished, please leave in a timely manner.

Our coaches will be encouraging the following to help keep everyone safe

Lanes swim the same way so no one is swimming next to anyone for a whole length inadvertently and breathing at each other.

Use of white boards to help stop swimmers congregating (fitness sessions)

Coaches remain standing so we do not encroach on swimmers space

 Rather than a repeat time off the clock use the last in/first out or similar (ideally 3rd in first out etc) to reduce build up at the walls.

Breathe away from any swimmer you are overtaking

Keep effort levels low “excessive heart rate can impact on the explosiveness of exhaling. “Focus on Technique and skills

Disclaimer
Covid–19, often referred to as coronavirus, is an infectious disease that can result in serious and potentially fatal illness. There is a risk of the transmission of Covid–19 in any environment where people come together. This risk increases in enclosed spaces and with increased numbers of people. The World Health Organisation has advised that the elderly and those with underlying medical conditions are more vulnerable.
Upon entering SFT swim sites, you assume all risk associated with Covid-19 (unless in any way caused by the negligence of SFT). You also agree to:
*  abide by all government guidance aimed at preventing the transmission of the virus (details of which can be accessed HERE); and
* follow all directions provided by staff members and set out in the signage within the venue.
You must not enter the venue if you believe that you may have been infected with Covid-19.